Kiosk Interface — ISHICHA

01 — Project Overview

The Vision

Kiosk Interface is a self-serve product experience designed for speed, clarity, and confidence. The core challenge was balancing a visually rich UI with strict usability constraints, making every action obvious for users who have only a few seconds to decide and complete tasks.

The final product focuses on touch-first interactions, clear hierarchy, and robust accessibility so users of different ages, abilities, and language fluency can navigate independently with minimal assistance.

Timeline

9 weeks

Deliverables

UX Audit, Interactive Prototype, UI System, Front-End Build

Role

UX/UI Designer & Front-End Developer

02 — Design Process

From Queue to Completion

01

Flow Mapping

Mapped the complete user journey from welcome screen to confirmation and identified failure points that create delays.

02

Wireframing

Built low-fidelity flows for fast iteration, prioritizing one-handed use, large touch targets, and visible progress states.

03

Visual System

Developed a high-contrast interface system with icon-led navigation, modular cards, and status-aware component patterns.

04

Prototype Testing

Validated task completion speed with usability sessions and refined decision screens to reduce hesitation and errors.

03 — Problem & Solution

The Challenge

Fast Decisions Under Pressure

Kiosk users are often in a hurry, unfamiliar with the interface, and navigating in noisy, high-distraction environments. The design needed to support quick success without onboarding.

Complex options had to be simplified into obvious next steps
Unclear states caused repeated taps and user uncertainty
Accessibility had to be built in, not layered on later

Our Solution

Guided, Touch-First Interaction

We introduced a guided interface framework that keeps users oriented at every step while maintaining visual polish and speed.

Step-by-step flow framing with clear progress indicators
High-visibility action hierarchy and larger touch zones
Readable typography and contrast-forward visual language